Shipping Policy

ANDSKY provides local delivery through UPS, USPS, FedEx, DHL, DPD, GLS, and other qualified carriers.

We offer free shipping to eligible destinations. Prices shown at checkout include applicable taxes, duties, and customs fees unless otherwise stated before purchase.

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Shipping Coverage

United States

• Free shipping within the contiguous United States.

• We currently do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Canada

• Free shipping within Canada.

• Orders are shipped from our Canadian warehouse whenever local inventory is available.

• Additional shipping fees may apply to certain remote areas.

• If an additional shipping fee is required, we will contact you for confirmation before shipping your order.

United Kingdom

• Free shipping within mainland United Kingdom.

• Additional shipping fees may apply to Northern Ireland, the Scottish Highlands, islands, and other remote areas.

• If an additional shipping fee is required, we will contact you for confirmation before shipping your order.

European Union

• Free shipping is available to eligible European Union destinations shown at checkout.

• Orders are shipped from our European warehouse whenever local inventory is available.

• Additional shipping fees or delivery restrictions may apply to islands, overseas territories, and remote areas.

• If an additional shipping fee is required, we will contact you for confirmation before shipping your order.

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Order Processing Time

In-stock e-bikes

Orders are normally processed within 1–2 business days.

Accessories and replacement parts

Most accessories and replacement parts are normally processed within 2–14 business days.

Preorder products

Preorder products will be processed according to the estimated shipping date shown on the applicable product page.

Once your order has shipped, tracking information will be sent to the email address used when placing the order.

If you have not received tracking information within the expected processing period, please contact us at service@andskyebike.com.

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Estimated Delivery Time

Delivery normally takes approximately 2–7 business days after the order has shipped.

Delivery times may vary depending on:

• Your delivery destination

• Carrier availability

• Weather conditions

• Public holidays

• Customs procedures

• Other circumstances outside our control

Tracking information may take 24–72 hours to update after shipment.

If you have not received your order or need assistance with delivery, please contact service@andskyebike.com and include your order number.

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Tracking Information

After your order has been processed and shipped, you will receive an email containing:

• The carrier’s name

• Your tracking number

• A link to track your shipment

Please allow up to 72 hours for the carrier’s tracking system to display the latest information.

If you experience any problems with tracking your order, contact service@andskyebike.com and include your order number.

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Signature Requirement

A signature may be required upon delivery.

Customers are responsible for monitoring their tracking information and contacting the carrier if delivery arrangements need to be changed.

Additional delivery or return shipping fees may apply if:

• The customer is unavailable to accept delivery;

• The shipping address is incorrect or incomplete;

• The customer fails to contact the carrier;

• The shipment is refused without prior authorization.

After a shipment has been successfully delivered and signed for, ANDSKY is not responsible for loss or theft occurring after delivery.

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Taxes, Duties and Customs Fees

Prices shown at checkout include the applicable taxes, duties, and customs fees charged by ANDSKY unless otherwise stated before purchase.

Orders shipped from our local United States, Canadian, United Kingdom, or European warehouses do not normally require customers to pay additional customs duties or import fees.

Additional charges may apply to certain islands, overseas territories, remote areas, or unsupported destinations.

If an additional charge is required, we will contact you for confirmation before shipping your order.

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Damaged, Missing or Incorrect Products

Please inspect your order immediately after delivery.

If your product is damaged during transportation, contains missing parts, or is different from what you ordered, contact service@andskyebike.com within 48 hours of delivery.

Please provide:

• Your order number

• Photos or videos clearly showing the issue

• Photos of the shipping box

• A photo of the shipping label

• A description of the damaged, missing, or incorrect item

Shipping damage claims are time-sensitive. Claims submitted more than 48 hours after delivery may be difficult to process with the carrier.

If the issue is confirmed to have been caused by transportation damage or an ANDSKY shipping error, we will provide an appropriate solution.

ANDSKY is not responsible for loss or theft occurring after the shipment has been successfully delivered.

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Order Changes and Cancellations

Cancellation Before Shipment

You may request to cancel your order by contacting service@andskyebike.com.

A cancellation is not confirmed until you receive a confirmation email from our customer support team.

For an order canceled before shipment, a 5% payment processing fee will be deducted from the refund.

This fee covers non-refundable transaction processing costs charged by the payment provider.

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Cancellation After Shipment

An order is considered shipped once a tracking number has been issued.

If you request to cancel an order after shipment, the applicable return shipping fee and a 5% payment processing fee will be deducted from your refund.

United States

Return shipping fee: $250 USD per e-bike
Payment processing fee: 5%

Canada

Return shipping fee: $350 CAD per e-bike
Payment processing fee: 5%

United Kingdom

Return shipping fee: £200 GBP per e-bike
Payment processing fee: 5%

European Union

Return shipping fee: €400 EUR per e-bike
Payment processing fee: 5%

The refund will be processed after the returned product has been received and inspected.

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Address Changes

There is no fee if the shipping address can still be changed before the carrier processes the shipment.

Please contact us as soon as possible if you need to change your delivery address.

If the shipping address can no longer be changed, you may need to refuse delivery and have the shipment returned to us.

In this situation, the following return shipping fees will apply:

• United States: $250 USD per e-bike

• Canada: $350 CAD per e-bike

• United Kingdom: £200 GBP per e-bike

• European Union: €400 EUR per e-bike

If the order is canceled and refunded, a 5% payment processing fee will also be deducted.

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Order Changes

Orders cannot normally be modified after shipment.

If you need to change the model, color, battery option, quantity, or other order details, please contact us as soon as possible before the order ships.

If the requested change affects the order price, the customer will be responsible for paying any price difference.

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Customer-Initiated Returns

A return is considered customer-initiated when it is caused by:

• A change of mind

• An accidental purchase

• Selection of the wrong model, color, size, or battery

• Refusal of delivery

• An incorrect or incomplete delivery address

• Failure to accept delivery

• Another reason unrelated to a product defect or ANDSKY shipping error

For customer-initiated returns, the customer is responsible for the applicable return shipping fee.

A 5% payment processing fee will also be deducted from the refund.

United States

Return shipping fee: $250 USD per e-bike
Payment processing fee: 5%

Canada

Return shipping fee: $350 CAD per e-bike
Payment processing fee: 5%

United Kingdom

Return shipping fee: £200 GBP per e-bike
Payment processing fee: 5%

European Union

Return shipping fee: €400 EUR per e-bike
Payment processing fee: 5%

Products must meet all eligibility requirements stated in our Return Policy.

Do not return a product without first receiving written return authorization from ANDSKY customer service.

If the return is caused by a confirmed product defect, shipping damage, or an incorrect product sent by ANDSKY, the customer will not be responsible for the approved return shipping costs.

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Refused or Undeliverable Shipments

A shipment may be returned to us if:

• The customer refuses delivery;

• The customer is unavailable after the carrier’s delivery attempts;

• The shipping address is incorrect or incomplete;

• The customer fails to collect the shipment;

• The customer fails to contact the carrier;

• The carrier is unable to complete delivery for a reason caused by the customer.

If the shipment is returned to us, the customer may request reshipment or cancellation.

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Requesting Reshipment

If you would like the returned order shipped again, you will be responsible for the applicable reshipping fee.

• United States: $250 USD per e-bike

• Canada: $350 CAD per e-bike

• United Kingdom: £200 GBP per e-bike

• European Union: €400 EUR per e-bike

The order will be reshipped after the applicable fee has been paid and the returned product has been received and inspected.

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Requesting Cancellation After a Refused or Undeliverable Shipment

If you do not want the order reshipped, it will be treated as a customer-initiated cancellation.

The applicable return shipping fee and a 5% payment processing fee will be deducted from the refund.

United States

Return shipping fee: $250 USD per e-bike
Payment processing fee: 5%

Canada

Return shipping fee: $350 CAD per e-bike
Payment processing fee: 5%

United Kingdom

Return shipping fee: £200 GBP per e-bike
Payment processing fee: 5%

European Union

Return shipping fee: €400 EUR per e-bike
Payment processing fee: 5%

Any approved refund will be:

• Processed after the returned product has been received and inspected;

• Issued to the original payment method;

• Processed in the original transaction currency.

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Refund Processing

After the returned product has been received, our team will inspect its condition.

If the return is approved, the refund will be issued to the original payment method after all applicable return shipping and payment processing fees have been deducted.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping charges and payment processing fees are non-refundable for customer-initiated returns unless otherwise required by applicable law.

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Contact Us

For assistance with shipping, tracking, address changes, cancellations, returns, or refused shipments, please contact us:

Email: service@andskyebike.com

Phone: +1 (213) 589-5726

Customer Service Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. PST